How to reach us
The fastest route to us is by email. Write to us and briefly describe in your message what your question is about. The more specific you are about which topic or page it concerns, the sooner we can respond to the point.
Editorial email: redakcia@dukatbet.info
Feel free to put the name of the page you are writing about in the subject line. If you are responding to a specific sentence or piece of information, it helps to quote it. You will save time for both of us, and the reply tends to be more precise.
We don't currently run a separate phone line or chat, because we are a small, content-focused team. Email also suits us because it keeps the whole exchange clearly in one place and we can come back to it. If you are writing on behalf of an organisation or the media, mention it at the start of your message so we can tailor our reply.
Postal address
If you need a written point of contact as well, here is the editorial team's postal address. For everyday communication, however, we recommend email, as it is faster and makes it easier to trace the context.
Address: Michalská 1, 811 01 Bratislava
We don't handle personal visits or questions about gaming accounts at this address. It serves for official written correspondence with the portal's editorial team.
What we can help with
We are an information site, so our help takes the form of explanation and pointing you in the right direction. We can give you an idea of how a topic you are interested in is usually approached, and refer you to the right page.
Typically we help with the following:
- explaining what terms and steps mean in everyday tasks,
- showing which of our pages covers a given topic,
- correcting an inaccuracy if you point it out to us,
- taking in a suggestion for a topic you feel is missing from the portal.
If you are looking for the full picture of who we are and how we work, you will find it on the about us page.
What we can't resolve for you
Since we are not an operator, we have no access to your gaming account or its data. Questions tied to a specific account therefore belong to the operator's customer support via its official channels.
| Write to the operator's support | Write to our editorial team |
|---|---|
| Logging in, password and account access | An inaccuracy or error in our text |
| Identity verification and document status | A suggestion for a new topic on the portal |
| Deposits, withdrawals and transaction status | A question about the meaning of a term or a procedure |
| Bonuses, limits and account settings | Feedback on how clear the content is |
So it is worth turning to us when it concerns the portal's content. When it concerns your specific account, you will save time by writing straight to the official support.
This split is not a formality. As an independent site, we simply have no technical access to the operator's systems, and therefore none to your personal or payment data. That is why we would not be able to help you with an account question even if we wanted to. In such a case, being pointed to the official source is the fastest and also the safest solution.
When to expect a reply
We are a small team, so we reply in turn, in the order messages arrive. We usually handle ordinary questions within a few working days, while more complex topics can take a little longer.
Both of us can influence how quickly you get a reply. When you clearly state the topic, a link to the page and what your question is about, we can respond without needless back-and-forth. We ask for your patience if a reply arrives a little later during busier periods.
We try to respond to every substantive message, even if briefly. If you don't receive a reply, check your spam folder and feel free to write to us again. Occasionally a message gets lost along the way, and a second attempt usually succeeds.
Privacy and responsible gaming
When you write to us, we process the content of your message and your contact details only so that we can reply to you. You can read more about how we handle visitors' data in our privacy policy.
If you feel that playing is no longer fun, or you want to set yourself some boundaries, take a look at the page on responsible gaming. There you will find basic advice and links to where you can turn. Our editorial team is not a counselling service or a helpline, but we are glad to point you in the right direction.